Shipping & Returns
Shipping & Returns
All ultraboosts.com Online orders are shipped via TNT,United Parcel,DHL,UPS,FedEx Service(Free Shipping Worldwide). You will receive your items within 4-6 days after payment went through.
A business day is considered Monday through Friday, not including
holidays. Which we think is kind of silly since we're in business every
day (except some major holidays).
The delivery time for your order is based on the time it takes to process and pick your order in the warehouse PLUS the UPS transit time.
Delivery Notice Email with Delivery tracking number and tracking website will be sent to your registered email address after your order is processed for the local Postal Service, you will be able to track the delivery within 48 hours after the notice. Please keep an eye on the tracking info in case of possible delivery problems.
If you want to cancel your order, please contact us within 24 hours after sending payment. If your package has not been sent out, we will stop it. If your package has been sent out, you could keep it or return it when you get it. Please confirm your order before sending payment. Thanks You!
Returns & Exchanges Policy:
If you are not satisfied with your purchase, you may exchange or return it for a refund (excluding shipping and handling charges) within 30 days from shipping from our warehouse,.Remember, the cost of shipping will be deducted from your total refund. A return merchandise authorization number can be requested by clicking on the Return Request Form, please see our note below regarding Special Orders. All purchases, accessories, serial numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees. All returned or exchanged items must be in new condition, in their original packaging, and must include all packing material, blank warranty cards, manuals, and accessories. ANY SIGNS OF WEAR OR REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN.
If when you receive your purchase, there are any noticeable discrepancies or damages, or if the item is not what was ordered, please contact us within 5 days of receipt of your shipment to make the necessary corrections.
How to return or exchange an item:
In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number. To request an RMA number online, please live us a messege online and we will send you a RMA number by E-mail. RMA numbers are valid for 15 days.
* Place the original package into a shipping carton.
* Include the invoice and the reason for the return. If defective, please specify the defect.
*Please do not place stickers or shipping labels on the original manufacturer’s package.
*The RMA number must be clearly written on the shipping carton to prevent refusal.
*Ship via insured ground service (USPS or UPS,DHL,TNT) with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
All refunds will be credited to your original form of payment. If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return.